(780) 953-1227
TERMS AND CONDITIONS
- Kobe Cares Ltd. Cancellation Policy.
Once you book a service with us, we reserve your time exclusively. If you need to cancel, you can do so without penalty within 24 hours for one-time services only and 15 days for full-season or monthly contract (Mowing & Snow removal) if we didn’t hear anything from you, your contract will be automatically renewed for the next month.
You can cancel the service by sending an email to kobecares2019@yahoo.com, texting or calling 780-953-1227. - Discount will not be applied if you cancel the mowing service mid-season (pre-pay only) **if applicable.
- Overgrown grass:
If the grass is overgrown (over 5″ long) at the beginning of your service a one-time surcharge* will be applied to compensate for additional time needed. - Debris bags:
We provide the first 10 debris bags free. If it exceeds 10 bags, we charge C$5 for each bag. Debris bags will be kept in the property for city pickup. - About extra time:
Before starting the work if it seems extra time will be needed to complete the job, Kobe Cares Ltd team will contact you for the approval of extra hours* - Changing/ Reschedule authority:
Kobe Cares Ltd. has the authority to change or reschedule the service date. We consider some factors for this like weather conditions, equipment problems etc.
*Surcharge/ hourly rate is C$ 50
